TeleID - Remote identification
Because of GDPR, it is important as a company to know with whom you communicate and share personal data. With TeleID, we give you the opportunity to communicate safely and securely with your customers via BankID.
In cases of remote customer contact via phone or chat support, there is often a need to ID the customer you are having a conversation with. Our service, TeleID, provides that.
The agent initiates an identification and asks the customer to open their BankID and identify themselves. When an ID check is completed, the result is shown directly on the screen.
No integration or development is needed as the service is fully web-based.
The service includes a certificate so the company’s name appears in the display when the customers identify themselves with BankID.
1. The agent initiates an identification over the phone via TeleID and asks the customer to open their BankID.
2. The customer opens their BankID and IDs themselves, seeing the company’s name on the display.
3. When the identification is completed, the result is displayed directly on the agent’s screen.